Refund Policy
Our policy on returns, exchanges, and refunds.
1. Eligibility for Returns
You may return products within 24 hours of delivery if they are damaged, defective, or incorrect. Perishable items such as fresh vegetables, fruits, and dairy products cannot be returned unless they are damaged or spoiled at the time of delivery.
2. Non-Returnable Items
The following items are not eligible for return: perishable goods (unless damaged), opened or used products, items with broken seals, and products that have been customized or prepared to your specifications.
3. Refund Process
To request a refund, please contact us within 24 hours of delivery with your order number and photos of the damaged or incorrect item. Once your request is approved, we will process the refund within 3-5 business days. Refunds will be issued via the original payment method.
4. Exchanges
If you receive a damaged or incorrect product, we will gladly exchange it for the correct item. Please contact us within 24 hours of delivery to arrange an exchange. We will coordinate a pickup of the incorrect item and delivery of the replacement.
5. Cancellation Refunds
If you cancel your order within 1 hour of placing it, you will receive a full refund. Cancellations after 1 hour may not be possible if the order has already been processed or dispatched. Please contact us as soon as possible.
6. Contact Us
For any refund or return inquiries, please contact us at +49 17631527660 or visit our Contact Us page. We are here to help resolve any issues promptly.
